DOQS QUALITY MANAGEMENT SERIES

Management by Facts

Many information technology organizations collect quantitative data but fail to use that data effectively. This course provides the tools and methods necessary to enable management to effectively "manage by fact" within the information technology function. (2 days, Prerequisite: Measurement & Metrics)

Topics include:

Tactical & Strategic Dashboards
Focusing Decisions on Critical Problems
Identifying Root Causes & Concerns
Quantitative Decision-Making