Introduction to Quality Principles
This course teaches the basic quality principles needed to form a foundation for future learning. It includes an overview of an entire thought map related to applying quality principles in an information technology organization. This course serves as a standalone model for individuals simply looking for a comprehensive introduction to basic quality principles and models.
Process Management Through Standards & Procedures
This course presents an effective process for managing processes in an organized standards and procedures program. Topics include: Building a Standards Insfrastructure, and Defining Processes.
Process Control Through Walkthroughs & Reviews
This course provides a cost-effective approach for early detection of system development defects from both the customer and producer viewpoints.
Verification & Validation
A sound test process parallels the systems development process, allowing testers to add value earlier in the process, resulting in earlier detection of defects, reduced cost, and the elimination a bottlenecks associated with traditional testing. This course provides a comprehensive process for system test planning, execution, and reporting that validates that a system meets requirements.
Measurement & Metrics
This course provides a measurement process designed to support information technology management's objectives using measures/metrics to manage and improve information technology processes.
Management by Fact
Many information technology organizations collect quantitative data but fail to use that data effectively. This course provides the tools and methods necessary to enable management to effectively "manage by fact" within the information technology function.
Introduction to Quality Engineering
This course teaches the application of quality principles to the design process of building systems.