QM - TOTAL QUALITY MANAGEMENT

TQM represented the basic quality revolution of the 1980s, and quality management continues to evolve today. While many have attempted to move their quality programs beyond TQM, we continue to emphasize these core competencies precisely because they continue to form the bedrock of most successful quality programs. With our training and guidance, clients can develop sound quality programs that drive continuous improvement without the need to commit to the larger, and potentially overwhelming, scale of more advance programs such as Six Sigma or Lean Enterprise.  Even in those more advanced programs, we have found that development of these basic TQM competencies before expansion to broader programs can ease a client's transition, and control the level of investment required for quality management.

Quality Management Education

The traditional models and approaches to quality management form the foundation for more advanced process improvement and maturity. In the headlong rush to implement more recent models such as Six Sigma and Lean, practitioners often forget that these advanced approaches have their roots in traditional TQM. This series of courses covers the foundational skills of quality culture, standards and procedures, quality control techniques, measures and metrics, and continuous improvement.

Introduction to Quality Principles

This course teaches the basic quality principles needed to form a foundation for future learning. It includes an overview of an entire thought map related to applying quality principles in an information technology organization. This course serves as a standalone model for individuals simply looking for a comprehensive introduction to basic quality principles and models.

Process Management Through Standards & Procedures

This course presents an effective process for managing processes in an organized standards and procedures program. Topics include: Building a Standards Insfrastructure, and Defining Processes.

Process Control Through Walkthroughs & Reviews

This course provides a cost-effective approach for early detection of system development defects from both the customer and producer viewpoints.

Verification & Validation

A sound test process parallels the systems development process, allowing testers to add value earlier in the process, resulting in earlier detection of defects, reduced cost, and the elimination a bottlenecks associated with traditional testing. This course provides a comprehensive process for system test planning, execution, and reporting that validates that a system meets requirements.

Measurement & Metrics

This course provides a measurement process designed to support information technology management's objectives using measures/metrics to manage and improve information technology processes.

Management by Fact

Many information technology organizations collect quantitative data but fail to use that data effectively. This course provides the tools and methods necessary to enable management to effectively "manage by fact" within the information technology function.

Introduction to Quality Engineering

This course teaches the application of quality principles to the design process of building systems.