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Richard E. Biehl, Ph.D.
Senior Consultant

ASQ Certified Six Sigma Black Belt
ASQ Certified Software Quality Engineer

- Information technology practitioner with 32 years of experience
- Designing and building data warehouses for the past 30 years
- Consulting, instructing, and mentoring independently for the past 22 years
- Teaching and mentoring Six Sigma projects as Black Belt for 10 years
- Published expert in quality management, data modeling, and process analysis disciplines
- Author of numerous data, process, architecture, and quality course curriculums

Biographical Sketch

Senior consultant with thirty years of experience specializing in quality assurance, logical and physical data architectures, application architectures, and strategic planning for the business application of information technology. With a background ranging from requirements definition to application design and construction, including data base administration and systems programming, Rick uses his experience to affect a multi-disciplined approach to the application of information technology.

Rick's current emphasis is on integrating quality assurance and software engineering disciplines in a systematic approach to the application of Six Sigma to information technology. Six Sigma for IT results in high quality business systems that are capable of internal self-correction and that can be held accountable for business and technical requirements through data visibility provided by management dashboards and scorecards. The rigor of Design for Six Sigma (DFSS) tools provides a platform for enabling the analysis and design patterns that have been identified and tested over a career to systematically enhance systems value to the business.


Functional Experience

Rick promotes on-going process improvement in client organizations through the implementation of hybrid process management initiatives that combine general business quality models (e.g. Six Sigma, Baldrige, Lean Thinking) with more specialized information technology models (e.g. SEI CMM, ISO 12207, IEEE Standards). He serves as a Six Sigma Master Black Belt for corporate clients too new to Six Sigma to have developed complete comprehensive resources.

Rick specializes in conducting business requirements activities within medium and large information technology initiatives. His emphasis is on assuring that all stakeholder views are represented, and that the typical rush to design doesn't overrun the need to clearly differentiate high level user requirements and more detailed functional requirements. The result is more complete requirements, and broader and deeper validation criteria; increasing quality and assuring greater project success.

As an expert data and process modeler, Rick helps client projects derive maximum benefit and innovation from new or preexisting data modeling and process analysis activities. He has authored numerous papers and courses describing advanced modeling heuristics that can be applied, with assistance, by client organizations and projects. These heuristics, when integrated into a Design for Six Sigma framework, result in business applications that internalize the Voice of the Customer, and maximize the value of an information technology investment.

Rick has often played a specialized role on client development projects to address functional requirements and analysis of features not directly related to the target business functions. These architectural functions -- particularly important as clients struggle with their transition to the e-business arena -- range from audit and security control requirements to usability and diagnostic features, and to technical development issues such as integration of wireless capabilities, modularization, tabularization strategies, messaging, and program application shells. These architectural capabilities, when integrated into a Design for Six Sigma framework, result in business applications that maximize reliability, maintainability, and performance levels.

Rick specializes in advising client organization projects on methodology and process management issues. He works with organizations to deploy methodologies and standards in a staged process that minimizes impact, while assuring long-term success and benefit. By supporting projects with project plan and deliverable review activities, as well as personal mentoring of individual project team members, Rick works to assure a maximum of effective delivery by every project.

Rick holds a masters degree in Educational Change and Technology Innovation from Walden University. He has authored, and teaches, numerous courses and workshops in a variety of information technology disciplines. He has served on the faculties at the Quality Assurance Institute in Orlando, and Capella University in Minneapolis.

Rick has worked with numerous small and large client organizations to define organizational charters, and plan supporting processes to drive the defined mission. Through a workshop entitled Mission-Focused Planning, he teaches organizations to focus all tactical activities on the mission and strategic objectives.



February 2008 - Ph.D. in Management
Program in Applied Management and Decision Sciences, Minneapolis, Minnesota
Dissertation: Interactions Among Process Improvement, Business Process, and Information Technology Process Maturities in Corporate Information Technology Organizations

February 1999 - M. S. in Education
Program in Educational Change and Technology Innovation, Minneapolis, Minnesota
Thesis: Customer-Supplier Analysis in Educational Change

May 1978 - B. A. in Philosophy
Harpur College, State University of New York, Binghamton, New York



Practice Standard for Project Configuration Management, PSPCM project core team member, Project Management Institute, Newtown Square, PA, 2007.

Six Sigma for Software, IEEE Software (p68-70), IEEE Computer Society, March/April 2004.

Practical Guidelines for Supertype and Subtype Modeling, in High-Performance Web Databases, Design, Development, and Deployment. Best Practices Series 2001 (p. 319-331), Auerbach, New York, 2001.

Customer-Supplier Analysis in Educational Change, Quality Management Journal, 7(2), p22-39, American Society for Quality, Spring 2000.

Software Quality Professional, American Society for Quality, Quarterly, Associate Editor (1997-2000)

Quality Dictionary by Tracy Omdahl, Editorial Board, Quality Council of Indiana, 1997.

General Ledger As A Data Warehouse, in Controllership: The Work of the Managerial Accountant, John Wiley & Sons, 1997.

Software quality assurance and planning for teacher and classroom. Technology and Teacher Education Annual, 1997. Association for the Advancement of Computing in Education, 1997.

Space Activism Matures, AD Astra, National Space Society, Washington DC, Sept./Oct. 1995.

Data Modeling for Knowledge-Based Systems, in Handbook of Data Management - 1994-1995 Yearbook (Chapter VII-1), Auerbach, New York, August 1994.

Data Administration and the Malcolm Baldrige National Quality Award, in Handbook of Data Management (Chapter II-7), Auerbach, New York, November 1993.

Practical Guidelines for Supertype/Subtype Modeling, in Handbook of Data Management (Chapter V-6), Auerbach, New York, November 1993.

Quality Assurance Theory vs. Practice, Software Quality, Fall 1991 (Part 1) and Winter 1991/1992 (Part 2), Software Division, American Society for Quality Control.

Journal of the Quality Assurance Institute, Quarterly, Editorial Board - Book Review Editor (1988-1994)



Connecting Points of Care: Leveraging EHRs to Make HIE Work (Panel) iHT2 Health IT Summit. Fort Lauderdale, FL, USA. June 13, 2012

Implementing a Healthcare Data Warehouse in One year (Or Less). 2012 HIMSS Annual Conference. Las Vegas, NV, USA. February 23, 2012

Standardizing Data Dimensions of Healthcare Data Warehouses. 2010 HIMSS Annual Conference. Atlanta, GA, USA. March 3, 2010.

Ontology-Based Dimensional Data Warehouse Design. OOPSLA Ontology-Driven Software Engineering (ODiSE) Workshop. October 25, 2009 Orlando, FL, USA

Using Professional Certifications to Add to the Bottom-Line. Volusia Manufacturers Association. Daytona Beach, FL, USA. May 13, 2008.

Adapting Six Sigma to Career Development. ASQ World Conference on Quality Improvement. Houston, FL, USA. May 7, 2008.

Success by Design: Effective Data Quality Measurements in a Hospital Data Warehouse. 2008 HIMSS Annual Conference. Orlando, FL, USA. February 24, 2008.

Data Quality Measurements in a Hospital Data Warehouse. ASQ International Conference on Software Quality (ICSQ07). Denver, Colorado, USA, May 31, 2007.

Internal Certification Issues in Corporate Settings. National Organization for Competency Assurance (NOCA). NOCA Academy. May 31, 2007.

Getting People to Use Quality Tools. ASQ World Conference on Quality Improvement. Orlando, FL, USA. May 2, 2007.

Personal Six Sigma: Adapting Six Sigma to Professional Practice. 23rd Annual Pacific Northwest Software Quality Conference. Portland, Oregon, USA. October 11, 2005.

Six Sigma for Software. 14th Annual QAI International IT Quality Conference. Orlando, Florida, USA. March 23, 2005

Six Sigma Project Types: Implications for Project Managers. PMI Central Florida Chapter Monthly Meeting. Orlando, Florida, USA. February 1, 2005.

Optimizing Quality Goals by Differentiating Six Sigma Project Types. ASQ Section 1509 Orlando Monthly Meeting. Orlando, Florida, USA. January 27, 2005.

CMMI: Adapting to SEI's new Integrated CMM. 10th Annual QAI International IT Quality Conference. Orlando, Florida, USA. April 25, 2001.

Quality-Based Requirements Definition. 10th Annual QAI International IT Quality Conference. Orlando, Florida, USA. April 24, 2001.

Software Quality Assurance and Planning for Teacher and Classroom. 8th International Conference of the Society for Information Technology and Teacher Education, Association for the Advancement of Computing in Education. Orlando, Florida, USA. April 4, 1997.


Professional Affiliations

American Society for Quality (ASQ), Milwaukee, WI
Education Chair, Human Development & Leadership Division
Section 1509, Orlando
Certified Six Sigma Black Belt
Certified Software Quality Engineer
Strategic Planning Chairperson, Software Division, 1997-1999
Associate Editor, Software Quality Professional, 1997-2000
Health Information and Management Systems Society (HIMSS), Chicago, IL
Enterprise Integration Task Force
IHE Special INterest Group
Software Engineering Institute (SEI), Pittsburgh, PA
Invited Participant - High Maturity Practices Workshop, November 1999
Invited Participant - CMM v2.0 Requirements Workshop, February 1995
Review Committee - Software Engineering Capability Maturity Model v1.0
Central Florida SPIN
Quality Assurance Institute (QAI), Orlando, FL
Director of Education and Certification (1992-1995)
Certified Software Quality Analyst
Project Management Institute (PMI), Newtown Square, PA
Software Special Interest Group
Central Florida Chapter
IEEE Computer Society, New York, NY
Software Engineering Standards Subcommittee
Orlando Section
Association for Computing Machinery (ACM), New York, NY
Computer Professionals for Social Responsibility (CPSR), Palo Alto, CA
Association for Supervision and Curriculum Development (ASCD), Alexandria, VA
American Society for Training & Development (ASTD), Alexandria, VA
Central Florida Chapter
Society for Human Resource Management (SHRM), Alexandria, VA
Union of Concerned Scientists (UCS), Cambridge, MA
Scientists Action Network, Central Florida Activist
World Future Society (WFS), Washington, DC
Professional Members Forum
National Space Society (NSS), Washington, DC
1994 Space Activist of the Year